Important Information
Policies
To help make your stay at First Group Mount Sierra in Cape Town as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, clear policies to help plan a smooth Cape Town stay.
Check-In & Check-Out
- Check-In: From 15:00 (3 PM)
- Check-Out: Until 10:00 (10 AM)
Early check-in or late check-out may be arranged subject to availability and an additional fee.
Guest Requirements
- Minimum Age: Guests must be at least 18 years to check in.
- Identification: A valid photo ID and credit card are required on arrival.
Deposits & Payments
- A security deposit may be required upon check-in, refundable at departure after an inspection of the apartment.
- The property accepts major credit and debit cards.
Pets & Smoking
- Pets: Not allowed.
- Smoking: Smoking is permitted only in designated outdoor areas. All apartments are non-smoking.
Children & Extra Beds
- Children of all ages are welcome.
- Baby cots and extra beds are available upon request and subject to availability.
Cancellations
Cancellation policies vary by booking option. Guests are advised to review the terms selected at reservation. Flexible and non-refundable rates are available.